FAQ

Do I have to pay sales tax?

8.875% state sales tax is required under New York State Law.

What forms of payment do you accept?
  • Check
  • Credit Card 
  • Bank Wire
  • PayPal

Only U.S. dollars will be accepted. 

If the price changes, can I get a price adjustment?

No, we will not change the price once it is locked in and paid for. In the precious metals market, the prices are volatile and we cannot be held accountable. Placing your order locks in your price and this price cannot be adjusted. We will not cancel your order once it is locked in and paid for.

How can I see when my order has been shipped out?

Once your order is shipped, a tracking number automatically gets attached to the order and you can track the package. You will be notified via an automated email when this happens.

What is your return policy?

Returns are accepted on all items as long as we are contacted and receive the items in their original packaging within 14 day period, with the exception of Bullion items. All bullion items are Final Sale. Please view our Return Policy for further details.

Do you ship internationally?

We do not ship internationally. U.S. Shipping only.

Will you send a package to an alternate address if requested?

We only ship packages to the registered address linked to your account. We will not be able to change the shipping address at any given time. We will not ship to drop locations or non USPS boxes.

I have Coins and Bullions, do you buy them?

Yes, we buy coins and bullions. You can contact us at 212-575 2388 and ask for our Trading Department or stop by our office at 30 West 47th Street Suite# 1004, New York, NY, 10036

Can I cancel my order?

If your order has been processed and sent to our shipping department, we cannot cancel the order. Please note that repeated cancellations may lead us to block you from buying from us in the future.

What if I receive the wrong product?

Please contact us immediately by calling 1-212-575 2388 and speak with our Trading Desk. For security purposes and verification, all shipments are recorded via video cameras.

What is the best way to contact IGR?

The best and easiest way to contact us is to call 1-212-575 2388 and speak with our agent.

I never received my order. What do I do?

All of our packages are fully insured. We must wait a period of 2 weeks from the last tracking update before we can file a claim. If the package is lost in the mail we will send you an affidavit, file a claim and get you a refund or replacement as long as the item is not marked as delivered, and there has been no tracking activity for two weeks.

How can I lock in a price if I am selling?

Prices are locked in with your price quote, and will require a 10% credit card deposit. The 10% authorization will be released upon arrival of your metals to the laboratory for authentication. If the product are not received within 5 business days, you will be subject to forfeit the 10% deposit as enforced in Market Loss Policy.